Refund policy

Returns

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return. After requesting a return, you have an additional 14 days to send the item back to us.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@eyelessapparel.com.

If your return is accepted, we will provide you with instructions on where to send your package. Items returned to us without first requesting a return will not be accepted.

Return shipping costs are your responsibility. You can arrange a return label yourself with a carrier of your choice and send the order back to us.

We recommend sending your return with tracking so that you can track the shipment.

If you are returning an item from outside the Netherlands, it is important to clearly indicate on the package that it is a return.

If you have any questions about returns, you can always contact us at info@eyelessapparel.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then evaluate the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-made products (for example, special orders or personalized items).

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and purchase the new item separately once your return has been accepted.

14-Day Right of Withdrawal in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason.

As stated above, your item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, you will automatically receive a refund through your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Please contact us at info@eyelessapparel.com if it has been more than 15 business days since your return was approved.